Privacy Policy

Digitex Crew ("Digitex Crew", "we", "us", or "our") operates the website digitexcrew.com and provides digital marketing services to businesses in the Greater Toronto Area and beyond. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to visitors of our website, prospective and current clients, and users of our online services. By using our website, you agree to the collection and use of information in accordance with this policy. 1. Information we collect Information you give us directly. When you fill out a contact form, request a quote, book a consultation, subscribe to our newsletter, create an account, or correspond with us by email or phone, we collect the details you provide: your name, email address, phone number, business name, website address, and the contents of your message. If you become a client, we also collect billing details and the materials needed to deliver your project. Information collected automatically. Like most websites, our server and analytics tools record technical information when you visit: your IP address, browser type and version, device and operating system, pages viewed, links clicked, referring website, and the dates and times of your visits. We use this information to keep the site secure, understand how visitors use it, and improve our content. Cookies. We use a small number of cookies and similar technologies to keep the site working (for example, remembering your session when you sign in), to remember your preferences, and to measure aggregate traffic. You can instruct your browser to refuse cookies; most parts of our website will continue to work, though some sign-in features may not. 2. How we use information We use the information we collect to respond to your inquiries and provide quotes; deliver the services described in our proposals and agreements; send project updates, invoices, and account notifications; improve our website, services, and marketing with aggregate, non-identifying statistics; and meet legal, accounting, and tax obligations. With your consent, we may also send you occasional marketing emails about our services. Every marketing email includes an unsubscribe link, and you can opt out at any time at no cost. 3. When we share information We do not sell, rent, or trade your personal information. We share information only with the service providers that make our business possible — website hosting, email delivery, payment processing, analytics, and scheduling tools — and only so they can perform those functions on our behalf. These providers are contractually required to protect your information and may not use it for their own purposes. We may also disclose information where the law requires it, to protect the rights and safety of Digitex Crew, our clients, or others, or in connection with a business sale or merger, subject to this policy. 4. Where your information is stored and protected Your information is stored on servers operated by our hosting providers, which may be located outside Canada, including in the United States. Where information crosses borders, it remains subject to the protections described in this policy. We apply reasonable administrative, technical, and physical safeguards — including encryption in transit, access controls, and limited staff access — appropriate to the sensitivity of the information. No method of transmission or storage is 100% secure, but we work to protect your information and review our practices regularly. 5. How long we keep information We keep personal information only as long as it is needed for the purposes described above or as the law requires. Contact inquiries that do not lead to a project are removed after a reasonable period. Client project records, contracts, and invoices are retained for the periods required by Canadian tax and accounting law, after which they are securely deleted or anonymized. 6. Your rights You may request access to the personal information we hold about you, ask us to correct information that is inaccurate or incomplete, or ask us to delete information that is no longer needed. To make any of these requests, email contact.digitexcrew@gmail.com and we will respond within 30 days. You may also withdraw consent to marketing messages at any time using the unsubscribe link in our emails. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada. 7. Third-party websites Our website contains links to third-party sites — for example, social media platforms, review sites, and client websites in our portfolio. This policy does not apply once you leave digitexcrew.com, and we are not responsible for the privacy practices of other sites. We encourage you to read the privacy policy of every site you visit. 8. Children Our website and services are directed to businesses and are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly. 9. Changes to this policy We may update this policy from time to time as our services or legal obligations change. The "last updated" date at the top of this page shows the current version, and material changes will be noted on this page. Continued use of the website after an update means you accept the revised policy. 10. Contact us Questions, concerns, or requests about this policy or your personal information can be sent to contact.digitexcrew@gmail.com, or by mail to Digitex Crew, 1315 Finch Ave W, Toronto, ON M3J 2G6, Canada. You can also reach us at +1 709-600-9358.